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Last updated: September 12, 2026
Welcome to Susie Velvet Studio.
These Terms & Conditions (“Terms”) govern your access to and use of velvetdownloads.com, including purchases of digital products from Susie Velvet Studio.
By accessing the website, creating an account, placing an order, downloading a product, or otherwise using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or purchase our products.
About Our Products
Susie Velvet Studio primarily sells digital products.
Products may include printable PDFs, fillable PDFs, planners, templates, spreadsheets, Excel files, checklists, worksheets, digital organizers, business systems, card sets, downloadable bundles, and other digital resources.
Unless specifically stated otherwise on a product page, no physical product will be shipped.
Product Descriptions
We make reasonable efforts to describe our products accurately.
Product listings may contain information about included files, page counts, formats, dimensions, features, compatibility, intended use, and other characteristics.
Minor differences in appearance, formatting, screen display, printing, software rendering, or device compatibility do not necessarily constitute a product defect.
We reserve the right to correct typographical errors, inaccurate descriptions, pricing errors, or other mistakes.
Orders and Payment
By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.
Payment must be successfully processed before digital products are delivered unless otherwise stated.
We reserve the right to refuse, cancel, limit, or review an order where reasonably necessary because of suspected fraud, payment problems, pricing errors, technical issues, misuse, or violation of these Terms.
If we cancel an order after payment has been collected and before the product has been properly delivered, an appropriate refund may be issued.
Prices and Taxes
Prices are displayed on the website and may change without notice.
The price applicable to your order is generally the price shown at checkout when the order is submitted, subject to correction of obvious errors.
Applicable sales taxes or other taxes may be added where required by law.
Customers are responsible for taxes or obligations that apply to them unless those amounts are required to be collected by us.
Digital Delivery
Digital products may be delivered through a download page, customer account, email link, or another electronic delivery method.
Customers are responsible for providing a valid email address and maintaining access to the email account used for the purchase.
We are not responsible for delays caused by incorrect customer information, spam filtering, unsupported devices, customer software problems, or internet connectivity issues.
If you experience a technical problem with a download, please contact us.
License to Use Digital Products
Unless a product listing or separate license specifically states otherwise, your purchase grants you a limited, non-exclusive, non-transferable license to use the digital product for the permitted personal or business purpose described in the product listing.
The purchase of a digital product does not transfer ownership of the copyright, design, template, source material, branding, artwork, or intellectual property.
All rights not expressly granted remain reserved by Susie Velvet Studio or the applicable rights holder.
Prohibited Uses
Unless we provide express written permission or the product includes a separate commercial license, you may not resell, redistribute, share, sublicense, upload, copy for resale, reproduce for commercial redistribution, give away, publish, transfer, or claim our digital products as your own.
You may not make minor changes to a product and then resell, redistribute, or claim the modified version as an original product.
You may not upload purchased files to file-sharing websites, membership libraries, public databases, template marketplaces, shared drives intended for redistribution, or similar services.
You may not use our products, website, or intellectual property for unlawful, fraudulent, abusive, defamatory, infringing, or malicious purposes.
Business Templates
Some Susie Velvet Studio products are designed to help businesses organize information, improve workflows, plan operations, track activities, or maintain records.
These templates are general tools and are not guaranteed to meet every legal, accounting, tax, licensing, regulatory, insurance, employment, medical, or professional requirement applicable to a particular business.
Customers are responsible for adapting templates to their own business and complying with applicable laws and professional requirements.
No Professional Advice
Our products and website content are provided for informational, organizational, educational, or planning purposes.
Nothing on this website constitutes legal, tax, accounting, medical, financial, employment, regulatory, or other professional advice.
You should consult an appropriately qualified professional when professional advice is required.
Customer Responsibility
You are responsible for reviewing the product description before purchasing and determining whether the product is suitable for your intended use.
You are also responsible for having compatible software, devices, applications, printers, internet access, and other technology necessary to use the purchased product.
Editing and Software Compatibility
Some products may be editable while others may not.
Editable features depend on the specific product and file format.
We do not guarantee that every product will work with every software program, operating system, device, application, printer, or software version.
Customers should review compatibility information before purchase.
Printing
Printed colors, margins, sizing, appearance, and quality may vary depending on your printer, ink, paper, device, monitor, printer settings, scaling settings, and printing service.
Such differences are not normally considered defects.
Refunds
Purchases are subject to our separate Refund and Returns Policy.
Because digital products may be available for immediate access or download, purchases are generally final once files have been accessed or downloaded, except where a refund is required by law or otherwise approved under our Refund and Returns Policy.
Intellectual Property
The website and its original content, branding, product designs, graphics, layouts, templates, written material, downloadable products, logos, product names, and other materials are protected by applicable copyright, trademark, and intellectual property laws.
You may not use Susie Velvet Studio intellectual property in a way that suggests sponsorship, partnership, endorsement, or ownership without written authorization.
Copyright Infringement
If you believe material on our website infringes your intellectual property rights, please contact us with enough information for us to investigate the claim.
We reserve the right to remove or restrict access to material when appropriate.
Accounts
Where customer accounts are available, you are responsible for keeping your login credentials confidential.
You are responsible for activity conducted through your account unless unauthorized activity is promptly reported to us.
We may suspend or terminate accounts associated with fraud, unauthorized file distribution, payment abuse, security risks, or serious violations of these Terms.
Website Availability
We try to keep our website and digital delivery systems available and functioning properly.
However, we do not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable because of maintenance, updates, hosting problems, security issues, third-party services, internet outages, or circumstances beyond our reasonable control.
Third-Party Services
Our website may rely on third-party services such as hosting companies, payment processors, ecommerce software, email providers, analytics services, plugins, or other technology providers.
We are not responsible for the independent actions, outages, terms, policies, or security practices of third parties that we do not control.
Third-Party Links
The website may contain links to third-party websites.
Links are provided for convenience or informational purposes and do not necessarily constitute endorsement.
We are not responsible for content, products, services, privacy practices, or transactions occurring on third-party websites.
Disclaimer of Warranties
To the maximum extent permitted by law, the website and digital products are provided on an “as is” and “as available” basis.
We do not guarantee that a product will produce a specific personal, financial, business, organizational, commercial, health, or professional result.
No planner, template, organizational system, or digital resource can guarantee business success, revenue, productivity, compliance, profitability, or other specific outcomes.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Susie Velvet Studio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use or inability to use our website or digital products.
This may include loss of profits, business interruption, loss of data, missed opportunities, printing expenses, software incompatibility, or similar losses.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited.
Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful use of the website, unauthorized redistribution of our products, infringement of intellectual property rights, or material violation of these Terms.
Fraud and Abuse
Fraudulent purchases, unauthorized payment disputes, chargeback abuse, unauthorized distribution of files, attempts to bypass download restrictions, or other misuse may result in restriction of access, cancellation of orders, termination of accounts, and other remedies available by law.
Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.
Nothing in this section removes mandatory consumer rights available under applicable law.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
No Waiver
Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page with an updated revision date.
The version in effect at the time of a transaction will generally govern that transaction unless applicable law requires otherwise.
Contact Information
Questions about these Terms may be sent to:
Susie Velvet Studio
Website: velvetdownloads.com
Email: velvetpdf@gmail.com
© 2026 Susie Velvet Studio. All Rights Reserved.